Frequently asked questions
How do I ship anonymously without giving my details?
Your identity comes from your Aithne wallet's PIC (public identity credential). You approve a one-time addrToken; the postal bridge materializes a routing detail transiently at fulfilment. Malartu and the merchant never store or see your personal data.
What exactly does the merchant receive?
Pseudonymous ids and token references — never your routing details, contact, or payment data.
How is my routing detail protected?
It lives only under the ephemeral addrToken scope, materialized once by the carrier bridge, TTL-bound, and never persisted by Malartu or the merchant.
Which countries are live?
See Countries & rollout. Rollout is country-by-country: an adapter + compliance + pricing gate per country.
What happens to my data after delivery?
Nothing is kept: rows are pseudonymous hashes with TTL expiry, then purged. Raw tokens are never stored.
How do I get support?
Through your wallet's anonymous comm relay — no email, no forms, no personal data.
